Shipping policy

Thank you for shopping with Ruby Taylor. As a professional New Zealand-based merchant specializing in premium bag products, we focus on standardized order fulfillment and secure cross-border logistics. We aim to process your purchases precisely, protect your bags with durable packaging materials, and ensure all items are delivered intact within the scheduled delivery period.

1. Order Processing Time

Our warehouse team processes all confirmed orders within 1-3 business days after order validation, excluding weekends and New Zealand local public holidays. During promotional campaigns and peak shopping cycles, a surge in order quantities may extend standard processing lead time. We will send email notifications to customers immediately if any substantial shipping delays occur.

2. Shipping Rates and Delivery Estimates

Individual shipping fees for your order will be automatically calculated and clearly displayed on the checkout page before payment is finalized, ensuring full pricing transparency for all logistics services.
Estimated delivery times:
Standard Shipping: 16 business days
All quoted delivery durations are non-binding estimates. Actual parcel arrival may be affected by courier service interruptions, customs inspection progress, extreme weather events, cross-border logistical bottlenecks and national holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your bag order is dispatched from our Blenheim warehouse, you will receive an automated shipment confirmation email featuring exclusive tracking codes and real-time parcel query access.
Tracking data and logistics status updates will generally be activated and accessible for online monitoring within 24-48 hours after the carrier completes parcel pickup and system registration.

4. Incorrect Address Liability Clause

Customers are required to double-check and confirm the accuracy and completeness of recipient shipping information during the checkout process to avoid delivery anomalies.
Ruby Taylor assumes no liability for misdelivery, delivery failure or returned parcels caused by wrong, missing or invalid address details provided by buyers. Any shipments returned due to address discrepancies will incur additional reshipping fees that must be borne by the customer.

5. Lost Package Investigation Process

If your parcel is confirmed missing during international transit, please reach out to our customer support team within 7 days of your expected delivery date to launch an official logistics investigation.

6. Damaged Goods Handling & Product Care Notice

If your bag products arrive with structural damage, surface flaws or compromised packaging upon receipt, please submit a service request within 48 hours after delivery with clear photos of damaged items and original packaging for official verification.
Each bag product is equipped with dedicated maintenance guidelines for daily usage and storage. Ruby Taylor is exempt from liability for product damage, deformation or wear caused by improper maintenance, unauthorized alteration or human misuse of merchandise.

7. International Shipping and Customs Regulations

All cross-border shipments may be subject to import duties, customs taxes and clearance fees stipulated by the destination country’s authorities. These supplementary charges are the sole responsibility of the customer and are not included in product prices or base shipping costs.

8. Contact Information

For any inquiries, after-sales support or clarification regarding this Shipping Policy and your order logistics status, please contact us via the official details listed below:
Trade Name: Ruby Taylor
Phone number: (022) 5673-788
Email: service@buyanytimetoday.shop
Physical address: 55 Market Street, Blenheim Central, Marlborough, Blenheim 7201, New Zealand